Customer Service You Can Count On
At Jaffe Tilchin Independent Insurance Services, our commitment goes beyond policies — it’s about being a steady, reliable partner whenever you need us. We combine technology with human warmth to ensure your experience is seamless, informed, and genuinely supportive.
Why Exceptional Customer Service Matters
Insurance decisions often come with stress or uncertainty. That’s why we prioritize prompt, empathetic, and clear service — because satisfied clients are more likely to stay with us and refer others. In fact, satisfied customers are 80% more likely to renew their policies compared to those who feel underserved.
Our Approach to Service Excellence
1. Proactive, Always One Step Ahead
We don’t wait for questions to come to us — we anticipate your needs. This includes:
- Annual policy reviews to ensure your coverage evolves with your life.
- Timely reminders for renewals and key policy dates.
- Early guidance on potential gaps or enhancements.
2. Clear, Consistent Communication
We speak your language — free of jargon, full of clarity. Choose how you connect with us:
- Phone, email, text, or online portal — whatever works best for you.
- We follow up after claims or inquiries to ensure you're fully informed every step of the way.
3. Human Touch, Enhanced by Smart Tech
While we embrace helpful tools like chatbots for instant support, every interaction is overseen by a caring agent. Our goal? Streamlined service without ever losing the personal connection.
4. Fast, Compassionate Claim Handling
Claims are more than paperwork — they're real-life moments. Our team guides you from start to finish, advocating for you and following up until everything is resolved.
What Sets Us Apart
- Emotionally Intelligent Team
Every Jaffe Tilchin agent brings empathy, honesty, and deep insurance knowledge—because true service is about understanding as much as it is about solution. - Empowered Local Support
You won’t be bounced around. Our Tampa Bay-based agents are empowered to assist directly and resolve matters fast. - Reliable Protocols & Follow-Through
Simple service mistakes are often avoidable. That’s why we train and monitor our team to follow up proactively—especially during critical moments like claims.
At-a-Glance Service Highlights
| Our Commitment | What It Means for You |
|---|---|
| Proactive Policy Reviews | Your coverage keeps pace with life changes |
| Multiple Communication Channels | You reach us how and when you prefer |
| Compassionate, Personal Support | Every issue handled by a caring human — never just a robot |
| Claims Guidance & Frequent Updates | You're supported and informed — every step of the way |
| Transparent, Easy-to-Understand Advice | Complex policies broken down into clear, actionable terms |
Connect with Confidence
Need assistance? We’re here.
Call us:
Toll-free:
Email:
Visit us:
15350 N. Florida Avenue, Tampa, FL 33613
Want to request paperwork or view documents?
Visit your client portal—our digital hub for quick, self-service support.
Why It Matters
Insurance isn't just contracts—it’s about trust, support, and being there when it counts. At Jaffe Tilchin, our customer service reflects that belief. We’re not just agents; we’re your partners.